In an open letter written by Dianne Post, of this NOW chapter, she challenges the CVS corporation with regard to the treatment of a transperson named Ms. Hill. CVS has sent this letter in response.
“Thank you for your letter regarding the incident that occurred at one of our Phoenix Arizona Pharmacies. As we have responded, the pharmacist’s actions in this case do not reflect our values or our commitment to inclusion, non-discrimination, and the delivery of outstanding patient care. We have also extended sincere apologies to Ms. Hall [sic] for her experience at our pharmacy and the situation has since been resolved. We take these incidents extremely seriously and we absolutely do not condone this type of conduct or treatment of our patients.”